FAQs

On the product page, type the names, year or message in the personalization fields (and upload a photo where asked). What you type is exactly what we print, so please double-check spelling before adding to cart.

Selected designs offer a live artwork preview through the Preview your design button. Other items let you review the details entered for your order. Product photos show the layout with sample names. Contact us before ordering if you need help confirming a design.

Use a sharp, well-lit photo with clearly visible faces. Avoid screenshots and heavily filtered images. Choose a JPG, PNG or WebP image up to 20 MB.

1–3 business days. Each item is printed and inspected to order.

Standard US shipping is 4–10 business days after production. You will receive a tracking number by email.

Within 2 hours of placing it, yes — contact us with your order number. After that the item is in production and cannot be changed.

Send us a photo within 30 days of delivery and we will replace it free of charge, or refund you in full for a faulty product. No questions asked.

Because every item is made for you, we cannot resell it, so returns for change of mind are not accepted. Anything that is our mistake is always made right.